OCI Speech or Speech to Text is an AI service that converts audio content into text using automatic speech recognition technology and integrating APIs. Using these APIs, it is possible to integrate the AI service’s pre-trained models in other applications like VBCS or Oracle APEX.
Using this service, businesses can easily transcribe any audio or video in seconds, generate confidence scores and it is as accurate as human transcriptions. With OCI Speech, your data is secure and it has no room for human-errors when compared with manual transcriptions.
Why does your business need Speech to Text service?
Understanding How Speech to Text works
Conneqtion’s Speech to Text Use Cases
- Customer Support Centre : Conneqtion has worked for a US based client to convert their customer service calls to text data. It helped the client team analyze different types of customer interactions, monitor CS executive’s performance, and identify the pain points that can help enhance customer service. Using this solution, the client was able to improve their customer happiness quotient from 3.8 to 4.4 out of 5 in 6 months.
- Talent Recruitment : One of our clients has leveraged OCI Speech to Text AI service to hire the top-tier talent from thousands of potential candidates. Using OCI Speech, Conneqtion built custom models to conduct the first round of interviews and filter candidates with the help of their responses to difficult questions. By doing so, the organization was able to save 40% of time spent in filtering candidates and only the chosen candidates were interviewed by humans.
Currently, the transcription supports English, Spanish, and Portuguese.
OCI Speech is an AI service offered by Oracle which comes with pre-trained models for a reliable, trustworthy and fast transcription service.
Conneqtion is one of the pioneers working on OCI speech and has worked with 12 clients to offer custom trained models at an affordable cost.
The cost will depend on various factors including the timeline, customizations required to train speech models,type of files to be converted, number of files to be converted and conversion to JSON and SRT format.
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