AI-Powered KYC Automation for a Leading Car Rental Company in the Middle East

Customer Overview

One of the largest car rental companies in the Middle East, operating under a renowned hospitality and mobility group, manages thousands of rentals daily across the UAE and GCC. With a customer-first approach and a rapidly growing business volume, the company sought to modernize its operations by automating and accelerating the customer onboarding process while ensuring compliance and security. 

Business Challenges 

The existing manual KYC (Know Your Customer) process had become a major operational bottleneck. Verification of customer documents including passports, Emirates IDs, driving licenses, and trade licenses was time-consuming and error-prone. 

Key challenges included: 

• Manual verification delays causing long queues and reduced throughput during peak hours. 
  
• Inconsistent validation accuracy due to human errors and varied branch-level processes. 
• Compliance concerns around data integrity and traceability. 
• Increased operational load on branch staff, impacting overall productivity and customer satisfaction. 

Conneqtion Solution

Conneqtion Group implemented an AI-powered KYC automation solution built on Oracle Cloud Infrastructure (OCI) to streamline and digitize the entire verification process. 

Customers simply capture images of their identity documents, which are instantly validated by AI. The results are processed and displayed to the customer service team in real time, all within 5 seconds. 

The implementation included: 

• Oracle Integration Cloud (OIC) for workflow and data orchestration. 
• Oracle API Gateway for secure and scalable communication.  
• Oracle Document Understanding for intelligent document extraction and validation.
  
• OCI Generative AI Services for context-aware anomaly detection.  
• Oracle Kubernetes Engine for hosting custom microservices with scalability and security. 
  

Implementation Timeline

The end-to-end solution was designed, developed, and deployed within 4 weeks, showcasing Conneqtion Group’s agility and expertise in delivering AI-powered digital transformation on Oracle Cloud. 

Business Impact

The transformation redefined operational efficiency and customer experience across all rental branches: 

• Verification under 5 seconds: Reduced KYC time from minutes to seconds.
• 100% digital and compliant: Fully automated, secure, and UAE regulation–compliant process.
• Increased branch throughput: Processed more customers per hour with no additional staff.
• AI-driven accuracy: Eliminated manual errors through intelligent validation.
• Future-ready architecture: Scalable design ready for biometric and partner integrations.
• Rapid ROI: Achieved efficiency gains and cost savings within weeks of go-live. 

Conclusion 

Through this engagement, Conneqtion Group delivered a 4-week AI-powered transformation that replaced manual KYC verification with an intelligent, real-time, and fully digital process. 

By leveraging Oracle Cloud Infrastructure, Oracle Integration Cloud, API Gateway, Document Understanding, and OCI Generative AI, our customer set a new industry benchmark for speed, scalability, and customer experience reinforcing its position as the region’s most innovative and customer-centric mobility brand.